Who are we?

Igniting businesses to deliver exceptional customer service

The Busy Queen Bee set up its Jersey operation 7 years ago; now we are the only customer service solution providers, who just like the beehive works as a community to ensure the hive’s success. We specialise in the specific needs islands’ communities, ultimately if local businesses thrive so will the local economy.

We help businesses to audit, measure and improve their customer service delivery. Our services include: Customer Experience, Mystery Shopping, online and on-site customer service training and so much more, igniting businesses to thrive by delivering exceptional customer service consistently.

What do we do?

Customer Experience 

These solutions help businesses transform the way they provide consistency in Customer Service while being cost effective.


Mystery Shopping

Measuring your customer service tells you where you are now and how you measure up against your competition.


Customer Service Support

Outsourcing has gained immense importance in recent times often due to the lack, and cost of internal resources. Discover what we can do for you.


Customer Insight

In the global business context of increasing media fragmentation, reliance on first hand experiences and word of mouth, it is more important than ever before to understand Customer and Staff Satisfaction


Customer Service Training

Supporting businesses with developing new relationships, growing a generous network of contacts and building a strong reputation.



Inspiring businesses to evolve by providing the buzz to build relationships.



Connect with us

There are many facets involved in running a thriving business; but perhaps the most important one for all of us to grasp is the concept of putting the internal and external customers at the heart of everything we do, and “BEE”ing totally Customer Centric.

That’s why we have developed a range of customer service focused services to help businesses increase their profitability by delivering exceptional customer service, to grow a generous network of contacts and building a strong reputation.