Last week, my last question was:

  •       How can you set “SMART” targets for your Service Management’s programme?

I am sure most of you already know what S.M.A.R.T means, but for those who don’t, here is a little explanation; it is giving criteria to guide in the setting of objectives. There are different versions of the Mnemonic SMART but the one I like to use is this, as it makes it easy to remember and also easy to put in practice:

Specific – target a specific area for improvement:

  • What: What do I want to accomplish?
  • Why: Specific reasons, purpose or benefits of accomplishing the goal
  • Who: Who is involved?
  • Where: Identify a location
  • Which: Identify requirements and constraints

Measurable – quantify or at least suggest an indicator of progress:

  • How much?
  • How many?
  • How will I know when it is accomplished?

Assignable – specify who will do it:

  • Who is responsible?
  • Who is accountable for this task?

Realistic – state what results can realistically be achieved, given available resources:

  • Does this seem worthwhile?
  • Is this the right time?
  • Does this match our other efforts/needs?
  • Is it applicable in current socio- economic- technical environment?

Time-related – specify when the result(s) can be achieved:

  • When?
  • What exact date will you have this task completed?

Bees are smart for such little creatures it is incredible, they are so  SMART, they know exactly what they have to do, how much pollen they need to find, who is responsible for each task in the hive, what are their limits for flying out and when they have to do it by. Every single tasks in the hive is carefully planned and executed.

Organisations, businesses and people set objectives everyday often without realising it, if they test their objectives against the SMART principle, they will increase their chances of success.

Can you think of a time when you set yourself a task, maybe it was to read a book or to paint a picture or to do your Business plan, but you have never finished or even started the task?

With being “SMART” in mind, think about 5 tasks you have been meaning to do, and write down your plan to ensure you complete these tasks:

  • What do I want to achieve?
  • How am I going to get there?
  • Is it realistic?
  • When do I want to have it finished?
  • What will it look like when I have finished it?

You will surprise yourself how much more efficient you are…

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