BUZZ 2 Develop is the an extract from Thrive with The Hive, and will talk to you about every move you make is a step closer to exceeding your customers expectations. You must develop buzzworthy standards by always finding ways to buzz, delighting your customers and creating exceptional customer experience.
Thrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do.
“The Customer Journey Audit that Claire carried out for us incredibly beneficial. We all think we know our business inside out, but after just a limited amount time spent in the store Claire offered us insights into our customer demographic and behaviour that we had not previously thought of. Listening to Claire’s recommendations and observations has focused our activity and given us a real insight into how our customers feel. Immediately following the feedback meeting that took place just after the audit we decided to make substantial changes to the layout, feel and display inside the store.”