The life of a honeybee is mostly a predictable one: young bees, called house bees, do the hive chores, feeding the brood, cleaning and repairing cells. They grow up to become a nurse, helping to feed the larvae in the hive and caring for the queen. Some guard the hive to keep out raiders and then make the transition to a forager, heading out from the hive, travelling to find sources of nectar and pollen to bring back.
In the hive, bees’ development progressions and movements are stimulated by the colony’s need, in a business environment, how can you NOT train your employees to perform better?
Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. The importance of training your employees – both new and experienced – cannot be over-emphasized. Effective training of employees results in employees who:
- Know what they’re doing
- Save time
- Have a good feeling about the company
- Get off to a good start
- Employee churn
- Sales growth
There are certain skills that employees need to master when they are facing their customers, regardless of the type of contact that you have with customers, whether it is over the phone, face-to-face, in a restaurant or shop, in an office or financial institution, in the entertainment or tourist industries, good customer service skills help everybody, ultimately if your employees have been given the right tools, they will deliver consistently exceptional customer service.
Training your employees isn’t just a need, it is simply a necessity.